Schwartz Cooper Charter

These are our commitments to each other and to our clients.

We are the legal partner of choice.

We are the legal partner of choice for our clients. We are professionals who take pride in our work and the reputation of our firm, and our actions protect, preserve and promote the firm’s reputation.

We learn our clients’ businesses and visit their places of operations.

We take the time to learn about our clients and their businesses, industries and customers. We work to develop thorough knowledge about our clients’ businesses. We join trade organizations and read publications relevant to their businesses. We visit our clients’ places of operations because we want to learn about their daily operations and activities. We look for opportunities to meet our clients’ personnel and other key advisors to our clients. We talk to our clients regularly about their current opportunities, challenges and future goals.

We keep our clients informed of legal developments.

We inform clients about current legal developments and matters relevant to their business and legal concerns. Among the reasons we seek to be knowledgeable about our clients’ businesses is to be able to anticipate their legal needs and to better understand their expectations – always endeavoring to surpass those expectations by delivering work product on or before agreed deadlines, by initiating suggestions, by proactively identifying potential issues, and by suggesting legal solutions.

We deliver superior yet practical work product.

We deliver superior work product that is thoughtful, clear, succinct, accurate and effective. We are aware, however, that work product cannot be valuable unless it is practical and contributes to the resolution of the business issue – in other words, when it delivers results to our clients that help them achieve their business goals.

We build long lasting relationships and deliver responsive service.

We deliver personal service and intend to build long-lasting relationships. We make a continuing effort to communicate and meet frequently with our clients. We “stay in touch” with them, even if there is no business at hand. We answer our clients’ calls, emails or other correspondence promptly – within hours and always within 24 hours. We use technology to remain available to our clients and to each other at all times. Responsiveness is the utmost imperative.

We offer to make introductions and referrals to clients.

On our own initiative, we offer to make introductions and referrals that hopefully will further business interests of our clients.

We are leaders in our fields of expertise.

We aspire to be exceedingly competent in our respective areas of practice. We speak and write and are leaders of professional organizations in our respective fields, and we are leaders in professional and civic organizations.

We are efficient, and we regularly communicate with clients about their matters.

We manage our work and staff and allocate resources to provide maximum efficiency and value to clients. We communicate the status of matters regularly. We recognize the personal stake our clients have in the outcome of their matters.

We work collaboratively with clients and each other.

We work collaboratively with clients and each other to achieve our clients’ legal and business objectives.